With translation service, Montreal clinic breaks down language barriers – CBC

Jan 30, 2025

Maya Cholette-Tétrault, a family physician, welcomes a patient into her office at a clinic in Parc-Extension.

The woman, who recently emigrated from India, is here to discuss her pregnancy and is joined by a third person by video link — an interpreter who speaks Hindi.

The CLSC serves one of the most diverse neighbourhoods in Montreal, and health-care workers regularly treat patients who recently arrived in Canada from around the world.

For the past two years, the clinic has used an online translation service to help patients better communicate with staff.

Cholette-Tétrault says she uses it for roughly one out of every four patients. Some of her patients arrived in Montreal only a few weeks ago and struggle to communicate in English or French.

Read more: https://www.cbc.ca/news/canada/montreal/montreal-cslc-parc-extension-1.7442688

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