Travel insurance giant refuses payout, claiming Ontario man’s COVID not severe enough – CBC

Claim denied despite having both COVID-19 and trip interruption coverage

Jan 16, 2023

The Clyson family trip to Antigua last March was a redo of sorts. They’d already cancelled one trip to Mexico due to COVID-19 concerns and restrictions.

With two teenagers in tow, Rob and Kathleen Anne Clyson of Kitchener, Ont., knew it might be the last time they’d be able to get the whole clan on a plane at the same time.

Kathleen Anne says the family’s first trip in three years was exactly what they’d hoped.

“The resort was beautiful. The beach was beautiful. It was a nice, relaxing, family time,” she told Go Public.

That is, until five days in when they, along with all other air passengers, had to take a rapid COVID test to be allowed to fly home.

They all passed, except Rob.

Read more:

NationTalk Partners & Sponsors Learn More