Press Release
Mar 19, 2020
Medical Transportation for Routine Appointments
All medical transportation for routine appointments is currently unavailable. Routine appointments include, but are not limited to, regular dentist appointments, eye exams, non-urgent specialist appointments, or diagnostic tests.
Medical Transportation for Urgent Appointments
Medical transportation is only available for urgent appointments that cannot be postponed. Urgent appointments include, but are not limited to, prenatal confinement, dialysis, or cancer treatment.
• a government official;• 8-1-1;• their local public health office; or• their primary care provider.
Clients can complete a self-assessment set by the BC CDC at https://covid19.thrive.health/. If a client has severe symptoms such as difficulty breathing, chest pain, or losing consciousness they should call 9-1-1.
Clients Who Have Been Told They Need to Be Tested for COVID-19
• Stay and sleep in a room with good airflow that is away from others.• Use a separate bathroom, if possible.• Wear a face mask (surgical/procedure mask) if you are in the same room as anyone.• Avoid face to face contact.• Friends or family can drop off food outside your room or home.
• All medical transportation for at-risk household member(s) must be submitted as a Benefit Exception request to Health Benefits.• Clients should submit their Benefit Exception requests to their local patient travel clerk or to Health Benefits by calling 1-855-550-5454.
• All medical transportation for the client’s household member(s) must be submitted as a Benefit Exception request to Health Benefits.• Clients should submit their Benefit Exception requests to their local patient travel clerk or to Health Benefits by calling 1-855-550-5454.
IHT5