Prioritizing the patient experience at Niagara Health – Niagara Health

Oct 4th, 2023

Niagara Health is a special place. What makes it unique is our people — the extraordinary doctors, nurses and staff who care for patients and their families every day with compassion and professionalism.

Striving for high-quality patient experience is at the centre of everything we do. Across the 12 municipalities in Niagara region, more than 450,000 people access health care through Niagara Health. Our commitment, through learning, research and innovation, is to continually improve care and make a difference in people’s lives.

Like many health systems, Niagara Health continues to manage ongoing staffing pressures within a strained system. Despite these challenges, our team consistently goes above and beyond to care for our patients.

What is equally rewarding is hearing from patients and families about positive, sometimes life-saving, experiences they’ve had. Sometimes bad news and negative stories overshadow the good. It’s important to remember we serve tens of thousands of Niagara residents every year and, more often than not, we get it right. This isn’t to say there isn’t room to improve.

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