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Pharmacy Manager – Burnaby – Express Scripts Canada

Pharmacy Manager – Burnaby – Express Scripts Canada

The Express Scripts Canada Pharmacy, with regional services across the country, is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.

We are actively looking for a Pharmacy Manager to run the day-to-day operations of the ESC Burnaby Pharmacy operation.

  • Do you want to work together with a great team improving patient lives?
  • Do you want to make a difference and improve patient health outcomes?

In this role you will manage the day-to-day operation of a bulk dispensing / home delivery pharmacy. You will plan, coordinate, direct, and participate in all activities related to the dispensing, delivery, receipt and handling of medications within corporate and regulatory guidelines.

You will work to develop policies, procedures and business work plans for the site. You will oversee production levels and customer service standards in addition to hiring, training, and evaluating pharmacy colleagues as together with the Director, Pharmacy Operations or equivalent.


  • Manages team performance & development. Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Oversees hiring and training.
  • Manages clinical aspects and professional standards of pharmacy.  Develops, tracks and monitors staff and site compliance to local pharmacy regulations, quality, & service standards.
  • Works with pharmacy management to develop and communicate strategic business work plan goals. Tracks and periodically reports progress to senior management. Assists in budget development and compliance.
  • Works with management to analyze operations and efficiency of the pharmacy. Implements operational & system improvements. Works to improve production levels and lower costs to meet corporate goals.
  • Represents pharmacy operations in cross-functional meetings and projects. Prepares for, implements and communicates new corporate initiatives and processes within the pharmacy.
  • Provides support for Pharmacy Operations and team members during peak work volumes including patient counselling, prescription review and verification, and other patient-centric tasks. Provides day-to-day Pharmacist scheduling in the pharmacy to accommodate business needs. Work with management to determine the need for overtime.
  • May facilitate tours for client visits. Special projects as assigned.


  • RPh. or Pharm D required, degree in management or finance or equivalent is an asset
  • Four to six years of experience supervising in a pharmacy;
  • Experience in the pharmacy benefits management industry, managing and/or working in a bulk pharmacy dispensing facility (e.g., home delivery, LTC, specialty pharmacy) is an asset
  • Current BC pharmacy licensure in good standing
  • Willing to obtain AB pharmacy licensure
  • PC skills including Microsoft office, email and internet, Kroll experience preferred
  • Knowledge of current pharmacy regulations; Experience with strategic planning and budgeting is ideal
  • Proven leadership skills, team-orientation, and proactive and optimistic management style; Demonstrated ability to work cross-functionally to solve complex problems and improve quality and service; Ability to adapt in a dynamic work environment and make independent decisions; Excellent communication skills;
  • Willingness and ability to work a flexible schedule during peak times, and infrequent travel within Canada

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

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