NU Government: COVID-19 Department of Health Services update

Good morning.

As of today, Nunavut is resuming regular medical travel to Churchill, Manitoba. As Churchill has not had a confirmed case of COVID-19 since the onset of the pandemic, we have determined that the risk of resuming medical travel operations is minimal, and it is greatly outweighed by the benefits of ensuring that Nunavummiut have access to the out-of-territory care they need.

Medical travellers and their escorts who travel to Churchill for treatment and do not leave the community for the duration of their stay, will be able to return directly to Nunavut without needing to isolate at a GN designated isolation facility. If the situation changes, we will re-assess and be ready to initiate contact tracing and containment measures immediately.

We have also had some inquiries from cab companies regarding their operations. Under the new Order Regarding Social Distancing and Gatherings, cab companies can collect fares from multiple households at once, under specific conditions.

  • Whenever there are multiple passengers in the cab, everyone must wear a mask.
  • Cab drivers must provide masks for riders who do not have them.
  • Most importantly, cab drivers must obtain consent from all passengers before picking up multiple fares. This means that any passenger who is picked up, and all subsequent fares on that ride, must indicate that they are okay with riding in a shared cab with others.
  • All passengers can still request that they do not share their ride with others, and, for now, cab companies must comply with this request.

We want to thank all cab companies who have so readily complied with recommendations to limit passenger travel and enhance sanitation procedures in order to keep Nunavummiut safe and healthy.

Finally, as restaurants, bars, and other indoor locations are permitted to open, I want to continue to emphasize to Nunavummiut the necessity of social distancing, good hand hygiene, and staying home when we are sick. We need to remember, even as we return to the activities we enjoy, that this pandemic is far from over, and small actions from everyone today add up to major impacts tomorrow.

Thank you.

As part of the Government of Nunavut’s (GN) effort to protect Nunavummiut against the risk of COVID-19, GN Departments are implementing the following:

Department of Health Services

Calling Ahead at Health Centres

Unless you are experiencing a medical emergency, please call your health centre first before going in. Describe your symptoms, and health care providers can conduct a telephone assessment and may schedule in-person appointments for appropriate care.

Wearing Masks at Health Centres

If you are presenting at a health centre with respiratory symptoms like coughing, sneezing, or a runny nose, please wear a mask. If you do not have a mask, please tell whoever receives you at the health centre of your symptoms, and they can provide you with one.

New Email for Travellers

A new email address has been established for Nunavummiut planning travel outside of the territory. All travellers must submit an Isolation Reservation Request Form to as soon as travel plans are known to ensure that the travel team can identify room availability and reserve stays in a designated isolation facility. More information can be found on the Department of Health website.

Isolation sites concern inbox

A new email address has been established to better address concerns and comments from clients completing 14-day isolation in the Isolation Sites in Southern Canada. The new email will take pressure off the COVID toll free line, patient relations and the CPHOTravelRequests inbox. The new email address is


Total (All Isolation Locations)

Traveler Type

Guests in Isolation as of June 21

Medical Travel








Traveller repatriation summary:

Departure Date

# of Travellers from Isolation Sites

June 22


June 23


June 24


Critical Worker Requests

As of June 21, there are 1,726 requests, 1,282 of which are critical worker requests.

Request Status



Approved (includes critical and non-critical)









Common Travel Area Approved






Ongoing services:

Access to health care services will remain available in all communities seven days a week. All non-urgent requests will be triaged daily. Immediate access to urgent and emergent health care services are and will continue to be available 24 hours a day, seven days a week. All clients are asked to call before presenting at a health facility.

Beginning June 8, there will be an increased availability of in-person health assessments at health centres across the territory.

  • In Iqaluit, public health, the emergency room and inpatient unit will remain open.
  • Well baby clinics, prenatal visits and immunizations are continuing across Nunavut.
  • Physicians will continue community visits. If this is not possible, the visits will be conducted by telehealth or by phone.
  • Lab and Diagnostic Imaging services at QGH have resumed regular services

Adjusted services:

Appointments at health facilities are being triaged, this means the appointment may be over the phone or in person.

Medical travel services have been reduced to urgent medical travel only. Clients will be advised of these changes and involved in discussions.

In Iqaluit, outpatient clinics and rehab are triaging all appointments and conducting appointments. All upcoming appointments are being triaged.

The inpatient ward at QGH is allowing limited visitors to the inpatient ward following a questionnaire.

MHA has moved to telephone check in and support for some clients. Scheduled appointments for medication pick up and administration remain the same. If you are in crisis, present to the health centre. Home visits to administer medications will be treated on a case by case basis.

Beginning June 15, normal dental services are permitted to resume, though this service may not be available in all communities immediately. For communities where normal service resumption is delayed, emergency services are still available.

Closed /Cancelled/Suspended services:

Speciality clinics have been cancelled. Work is underway to determine which clients can be seen by phone/virtual care.

All non-essential travel for mental health clients and families are cancelled. All non-essential travel for families visiting clients in care is cancelled.

No visitors will be allowed at long term care facilities in Nunavut – Continuing Care Centres (CCCs) and Elders’ Homes.

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