Niagara Health’s new director of patient experience ‘changing the face of healthcare’ – Not Local
The new role to Niagara Health, is in keeping with the Strategic Plan, Transforming Care, which emphasizes safe and quality care, putting people first.
When Robert Cosby’s mother was diagnosed with Stage 3 cancer, the care she received at the Walker Family Cancer Centre was nothing short of kind and compassionate.
“They didn’t treat my mom like she was a sick woman,” says Cosby, Niagara Health’s Director of Patient Experience. “They treated her like a human first.”
That hasn’t always been Cosby’s own experience when he’s had to access healthcare himself outside of the organization. The care he’s received elsewhere as a queer man in a same-sex relationship “hasn’t always been great,” he says.
“I’ve had some positive experiences and some not-so-positive experiences. If we look at the research, when you consider the social determinants of health for people from equity-deserving groups, their experiences haven’t been great. We need to make it more positive.”
