‘Just a crazy day’: More than 30 systems hit by major network crash at The Ottawa Hospital – CBC

Internal documents reveal 2022 ‘code grey’ was more severe than reported

Feb 06, 2023

More than 30 computer systems were affected during a 12-hour network failure at The Ottawa Hospital (TOH) last summer that halted surgeries and medical appointments, according to internal records obtained by CBC News.

On Sept. 2, 2022, front-line staff faced a host of challenges, from difficulties paging one another to accessing medical records and managing diagnoses.

It was “just a crazy day,” a hospital leader wrote in a group chat.

At the height of the code grey — which refers to a critical infrastructure failure — 31 systems crashed across all three TOH campuses, far more than what was initially revealed.

CBC Ottawa obtained documents including emails, chats and notices through a Freedom of Information request, but many details were blacked out.

Read more: https://www.cbc.ca/news/canada/ottawa/ottawa-hospital-code-grey-outage-september-2022-1.6735786

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