Indigenous Support Line answers hundreds of calls – Whitecourt Star

Sep 01, 2023

More than 600 calls have been fielded by the Indigenous Support Line since its launch in North Zone in June 2022.

Alberta Health Services’ toll-free support line first rolled out in a phased approach, beginning in the northwestern part of the zone, with additional areas brought online in the weeks afterward.

“Indigenous clients are accessing the right service on the first try and are not left to navigate the system alone,” says Donna Matier, Director, Indigenous Health, North Zone.

The toll-free Indigenous Support Line can be reached by calling 1-844-944-4744. It’s staffed by Indigenous Health Link staff, who answer callers’ questions and help them to access culturally appropriate care and navigate the healthcare system.

“The Indigenous Support Line is creating a brave space where our people can speak their truth, a place where they can feel supported asking for guidance and help navigating a complex healthcare system,” says Casey Eagle Speaker, co-chair of the AHS Wisdom Council.

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