I want to help create spaces’: Switchboard operator reflects on Pride – Niagara Health
June 9, 2025
We are Niagara Health is a series of stories that celebrates the incredible people working and volunteering in our organization and how they make a difference in the lives of patients and coworkers every day.
In his role as a Switchboard Operator, Corey Dutcher coordinates some of Niagara Health’s most critical communications. This includes rapid response calls, code alerts and urgent family connections — working around the clock to ensure seamless internal coordination.
“It’s a role that not many people see,” he says. “But it’s the heartbeat of communication at the hospital.”
While this work happens behind the scenes, its impact is felt across patient units, care teams and during emergency scenarios. Dutcher may be physically removed from the bedside, but he says his role is deeply connected to patient outcomes.
