Community health centre opens in southeast Vancouver

June 15, 2020

VANCOUVER – People living in Renfrew-Collingwood and surrounding neighbourhoods now have access to more primary care and health promotion services with the opening of the new RISE Community Health Centre.

The Province launched RISE Community Health Centre in collaboration with the Collingwood Neighbourhood House (CNH) Society to provide comprehensive primary health care and health promotion services to residents.

Community health centres are either community governed or community informed and they are most often not-for-profit organizations with services tailored to meet the health needs of the community they serve. RISE is governed, owned and operated by Collingwood Neighbourhood House.

“Our primary care strategy is providing increased and improved access to everyday health care to people throughout B.C., including in Renfrew-Collingwood,” said Adrian Dix, Minister of Health. “We’ve listened to the people in Renfrew-Collingwood and have built on the good work their community organizations are already doing. Now that RISE is open in its main location, in addition to the site at CNH, more people will be able to get the care they need when they need it. This will make a difference for those who have been struggling to access health-care services.”

Located at 3425 Crowley Dr., RISE will first offer comprehensive primary care and health-promotion services. It is accepting patients by self-referral, community referral and medical provider referral.

Services available include attaching people without a primary care provider to a family doctor or a nurse practitioner, providing access to preventative and primary health-care services to patients with complex medical and social needs, mental health and addictions challenges, and co-ordination of specialist care. RISE also provides health promotion programs, such as health education to the broader community, provision of harm reductions supplies, and outreach and collaborations with local programs and services to support residents.

RISE has been providing primary care and health promotion services through a clinical space located at CNH since November 2019. Services at this site will continue.

More than 12 full time equivalent (FTE) staff will work at RISE. This is an increase of more than eight FTEs since November 2019. Staff include a director, clinical co-ordinator, medical office assistant, clinical lead, nurse practitioner, community health worker, registered nurse, clinical counsellor and social worker. The centre expects to have approximately 20,000 patient visits in the first year of operation.

Once the centre is fully operational, it will work to attach more than 3,700 residents, who are struggling to access medical services, to a primary care team.

“I would like to acknowledge the passion and dedication of the Collingwood Neighbourhood House Society and all its partners for working tirelessly to improve access to services for the people in the community and surrounding areas,” Dix said.

RISE will expand its services and clinical team in the first two years of operation. Once at full capacity, the centre will have more than 20 FTE staff. Over time, people will also benefit from additional health promotion and disease prevention activities, such as a pharmacy dispensary, physiotherapy, nutrition support, counselling and patient education, as well as support to navigate health and social service systems.

Quick Facts:

  • There are approximately 100 health authority-run community health centres and 30 community-governed community health centres in British Columbia.
  • These centres focus on integrating services and programs in primary care, health promotion and community well-being, and work to address social determinants of health by linking with other social-sector agencies and services.

Learn More:

For video of the RISE Community Health Centre, visit:

To learn more about the Province’s primary health-care strategy, visit:

To learn more about the Province’s strategy to increase the number of nurse practitioners, visit:

To learn more about the Province’s strategy to recruit and retain more family medicine graduates, visit:

To learn more about RISE community health centre, visit:

Two backgrounders follow.


Ministry of Health
250 952-1887 (media line)


What people are saying about team-based care

Yasmin Jetha, vice-president community services, Vancouver Coastal Health –

“RISE Community Health Centre will be an important part of the network of care serving residents of Renfrew-Collingwood and surrounding communities. The new centre complements Vancouver Coastal Health’s Evergreen Community Health Centre to provide increased access to residents needing quality and timely primary care.”

Dr. Kathleen Ross, president, Doctors of BC –

“We look forward to the integration of the RISE Community Health Centre in this community to provide more timely access to health-care services for all while supporting those important long-term relationships and continuity of care that result in better outcomes for patients.”

Dr. Fiona Duncan, physician lead, Vancouver Division of Family Practice –

“The Vancouver Division is thankful to the Collingwood Neighbourhood House Society for participating in this innovation and to the medical community for lending their voice in its development. We see opportunity in learning from the model as the network for patient care further evolves in Renfrew-Collingwood and the surrounding communities.”

Greg Allen, board chair, Collingwood Neighbourhood House Society –

“Collingwood Neighbourhood House has been at the heart of the Renfrew-Collingwood neighbourhood for decades, working with local residents to improve the social determinants of health locally and giving people a sense of belonging. Opening RISE Community Health Centre gives us the satisfaction of knowing we have yet one more way to work with local residents to help improve their lives and give them the tools to achieve a healthier life.”

Sandra Bodenhamer, director, RISE Community Health Centre (CHC) –

“RISE CHC understands that the social determinants of health greatly influence individual and community health. In addition to providing direct medical care, RISE staff work with individuals and groups to address underlying social and economic factors that can negatively impact health and, in doing so, supports the health and resilience of the Renfrew-Collingwood community.”


Ministry of Health
250 952-1887 (media line)


RISE Community Health Centre

The new community health centre in Renfrew-Collingwood is operated by the Collingwood Neighbourhood House (CNH) Society.

  • Government will provide approximately $2.7 million in annual operating funding once RISE is fully operational. In addition, the Province has approved one-time funding of $1.1 million, mainly for renovation costs.
  • RISE stands for Resilience, Integration, Social Justice and Equity.
  • RISE’s target populations are youth, Indigenous peoples, newcomers, isolated seniors, gender diverse people (LGBTQ2SI+), sex workers, those who are inadequately housed, people with mental health concerns and people with addictions.
  • RISE has had 1,126 patient visits through a clinical space located at CNH from November 2019 to May 2020.
  • The hours of operation are:
    • Monday and Tuesday from 9:30 a.m.  to 5 p.m.
    • Wednesday and Thursday from 9:30 a.m. to 7 p.m.
    • Friday from 9:30 a.m. to 6 p.m.
    • The first and third Saturday of the month from 9:30 a.m. to 3:30 p.m.
  • Services available include:
    • New client intake and screening visits
    • Regular/follow-up visits with clients concerning:
      • New symptom or diagnosis
      • Chronic disease management, including diabetes, asthma and heart disease
      • Pregnancy/prenatal/postpartum care
      • Contraception advice and treatment options
      • Mental health assessment/treatment/support
      • Substance use and addiction treatment/support, including opioid antagonist therapy
      • Medication prescription refills
      • Screening, i.e. sexually transmitted infections, well child checks, cervical cancer/PAP smear
      • Treatments/procedures, i.e. IUD insertion, cerumen (ear wax) removal
      • Referrals to medical specialist and social services and completing forms
      • Support with systems navigation (health care and social systems) with a community health worker
      • Support with social determinants of health (finance, housing, education, etc.) with a community health worker
      • Outreach to local community partners
      • Harm Reduction supplies
  • With the partnership of the Vancouver Division of Family Practice, the centre is facilitating attachment for residents seeking a patient-centre primary-care provider.
  • RISE Community Health Centre is working with the Vancouver Division of Family Practice and Vancouver Coastal Health to support primary care network planning in East Vancouver.


Ministry of Health
250 952-1887 (media line)

Connect with the Province of B.C. at:


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