Case Manager, Alluriarniq Program

Case Manager

Full Time, Indeterminate

If there are no successful Inuit candidates, the position may be offered as a term

Who we are:

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

The Case Manager is a member of the Alluriarniq Program. Alluriarniq means stepping forward.

Through mobile outreach, case-management, counselling and Elder guidance, the Alluriarniq Program will assist Inuit youth and adults aged 13 years and older who are involved in sex-work, as well as individuals who are survivors of sexual exploitation to safely access harm reduction resources and information. Our program is federally funded and supports Inuit both in-person and remotely depending on their geographic location. Based on Inuit Societal Values, a trauma-informed approach and harm-reduction principles, the Alluriarniq program supports Inuit on their healing journey.

The primary purpose of the Case Manager is to provide ongoing support, advocacy, planning, systems navigation and service coordination for clients throughout their healing journey. The case manager helps clients identify their needs and goals and assists them in creating plans and accessing services to meet their needs, which may include advocating on their behalf, helping with paperwork and accompanying them to meetings with other agencies as necessary. Clients will be experiencing difficult and challenging circumstances, and the case manager provides coaching, crisis intervention and emotional support as needed.

What we are looking for:

The Alluriarniq program is looking for an empathetic innovative and resourceful Case Manager to provide support, advocacy and systems navigation for Inuit at risk of violence, exploitation and stigma as it relates to sex-work and anti-human trafficking. The position would be based in Ottawa as a part of a team 12 Individuals.

The candidate will have superior communication and interpersonal skills with a high level of integrity, discretion, trustworthiness and ethical conduct. The candidate must have excellent relationship building skills and the ability to work effectively with community members, co-workers, and staff at other agencies.

The candidate will have strong interviewing, critical thinking, attention to detail and assessment skills. They will have experience working with a strength-based, trauma-informed, and community-centered approach.

The ideal candidate will be able to adjust to unpredictable situations, problem-solve, and set priorities. They will enjoy working as part of a collaborative team and have the ability to work independently with minimal supervision. They will understand the importance of maintaining healthy boundaries and practicing self-care.

What you will be doing:

  • Manage referrals to TI regarding human trafficking
  • Develop a trusting relationship with clients, identify needs, create strengths-based and goal-focused safety/care plans and regularly adjust plans to adapt to changing circumstances of clients
  • Connect clients with culturally safe services, supports and resources, including Inuit Elders and community activities, legal services, health care, mental wellness services, addictions treatment, housing, parenting programs, counselling, pre- and post-natal care, early-years programs, food security, education and training, and employment services
  • Advocate for the client and assist them in advancing their rights and overcoming barriers in order to ensure they receive the programs and services they need
  • Provide clients with objective information about processes and options to support them in making informed decisions
  • Provide case consultations with Human Trafficking taskforces, transitional and safe houses, anti-violence agencies, Ontario Works, etc. to ensure agency interactions and interventions are done in a culturally sensitive and appropriate way
  • Create positive working relationships and collaborate with other staff at TI, Inuuqatigiit, and other Indigenous and non-Indigenous agencies to provide integrated and coordinated support for the client to help meet their needs and goals
  • Participate in case planning meetings, Circles of Care, and other case conferences as appropriate
  • Complete all required administrative duties of the role including (but not limited to) maintaining accurate client files and completing timely case notes in the appropriate electronic systems, completing required paperwork, completing reports

What do you need to be a successful candidate:

The knowledge, skills and abilities for this role would typically be acquired through a post-secondary degree in social work, psychology, counselling or directly related education and two (2) years of experience working in community services, including crisis intervention and case management.

Experience working with survivors of human trafficking and exploitation is considered a significant asset. Specialized knowledge, systems navigation, and training in anti-human trafficking, child welfare, justice services, trauma care, mental health and wellness, family-based care, violence against women, addiction and traditional healing. Fluency in English is required and the ability to communicate in Inuktitut is a significant asset.

An acceptable combination of related education, work, and life experience may be considered.

The successful candidate must possess and be able to maintain a valid Province of Ontario Class ā€œGā€.

Fluency in English is required and the ability to communicate in Inuktitut is an asset.

The ideal candidate will have a thorough understanding of Inuit culture, values, Inuit Qaujimajatuqangit (IQ), traditional practices and the unique needs and issues impacting Inuit communities. Previous experience working with Indigenous populations and knowledge of services and resources available to Inuit in Ontario and how to access are considered strong assets.

Salary and Benefits

  • TI offers a competitive total compensation package. Employees are provided an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance. TI also offers a Group RRSP benefit plan for eligible staff.
  • TI provides paid sick, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
  • Vacation (earn 3 weeks/year).

Deadline for applications is October 29th, 2021

To apply, please submit your resume and cover letter to

The position works out of the 604 Laurier Avenue, Ottawa location. It is conveniently located close to major transportation access points and parking is free on the premises.

Preference in hiring will be given to qualified Inuit candidates, applicants are encouraged to self-identify. Considering the nature of this position, the successful candidate will be required to obtain a criminal record check and their employment will be conditional on results that are acceptable to TI.

Accommodations for applicants with disabilities are available upon request.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

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